Our Privacy Policy
Accuracy and Access to Personal Information
The Great Courses will never sell or rent any personal information you submit to us—your name, your address, your email address, or your purchase history—to any other person or company.
The Great Courses is committed to ensuring the protection and safety of any and all personal/billing information you enter on our website. During your visit to our site, we may collect, record, and process information we obtain from the following sources:
- information you provide us by filling in forms (including order forms) on The Great Courses website,
- correspondence that you send to us,
- details on the transaction and fulfillment of your orders with us, and
- details of your visits to The Great Courses website, as well as any resources you access while shopping online with us.
By ordering, you agree to the transfer, storing, or processing of your personal data,
including outside the European Economic Area (E.E.A.) by us and/or one of our vendors
engaged in the fulfilment of your order, the processing of your payment detail, and
the provision of support services. Any and all personal/billing information we collect
from you will be processed in accordance with both this privacy policy and the
Data Protection Act 1998. Any personal data provided to, or collected by,
The Great Courses, will be controlled by The Teaching Company Sales Company,
LLC [who will be the data controller for the purposes of the Data Protection Act 1998].
If you feel uncomfortable buying through our site, we'd be delighted to take your orders via:
Phone: 0800 298 9796
Office hours: 9 a.m. to 12 midnight Monday through Friday; and 9 a.m. to 10 p.m. Saturday and Sunday
Fax: 0800 298 0300
Mail: The Great Courses
Unit A Sovereign Business Park
Brenda Road
Hartlepool
TS25 1NN
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Your Security
When you order from The Great Courses online, we protect your information by using Secure Sockets Layer (SSL) protocol; our website is secured by VeriSign, the leading provider of SSL encryption keys. SSL encryption electronically masks any information you send us. With this state-of-the-art system, you can enter your credit card number and delivery and billing information safely; the encryption process protects the information by scrambling it before it is sent to us.
You can verify our compliance at any time by clicking on the VeriSign logo located on our Shopping Cart page or any page in the checkout process.
Please be advised that, while we take great care to protect your personal information, sending information over the web is not 100% secure. Since we cannot guarantee the security of information you enter on our site, any time you enter personal information on our site, you do so at your own risk. Rest assured, however, that once we get your information, we’ll use strict procedures and security features to try to prevent unauthorised access to it.
When you’ve been given or have chosen a password granting you access to certain parts of our site, you are solely responsible for keeping this password confidential. We advise you not to share your password with anyone.
Accessing Your Information
If you are a registered user of our site, you can correct or update personal information in the Your Account area of the site. If you are not a registered user, please contact us through one of the means listed below.
E-mail: custserv@greatcourses.co.uk
Phone: 0800 298 9796
Office hours: 9 a.m. to 12 midnight Monday through Friday; and 9 a.m. to 10 p.m. Saturday and Sunday
Fax: 0800 298 0300
Mail: The Great Courses
Unit A Sovereign Business Park
Brenda Road
Hartlepool
TS25 1NN
If you have multiple addresses, we request that you send us the multiple address references.
Under the Data Protection Act 1998, you have the right to access the personal/billing information we’ve collected from you. Any request for access may be subject to a fee of £10 (to meet our costs in providing you with details of about your personal/billing information).
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Cookies
Cookie technology is widely used on the Internet. We use cookies to make your visit more effective. We do not sell or redistribute cookie-based information to anyone.
The information helps us to
- offer you special sales opportunities
- make navigation through our site easier and faster for you
- keep our prices lower by better understanding what information interests you.
No personal information is stored in long-term cookies.
You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log onto our site.
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Disclosing Information to Others
The Great Courses will never sell or rent any personal information you submit to us—your name, your address, your email address, or your purchase history—to any other person or company. This excludes, however, the following:
- our subsidiaries and our ultimate holding company (as well as its subsidiaries),
- third parties in the event that we sell any part of our business (in which case we may disclose your personal information to the buyer), and
- any personal information we may have to disclose or share in order to comply with a legal obligation.
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Why We Collect Information
All of the information we collect, record, and process is done to enhance and improve your experience with The Great Courses. We use your name and mailing address to send you the courses and course materials you order, our catalogues, and newsletters.
We use your e-mail address for the following purposes:
- To send your order confirmations and course starter materials.
When you place an order, you’ll receive an order confirmation within moments. You’ll also receive the professor’s summary of the course, links to websites recommended by the professor to supplement your learning experience, and the recommended readings for the course—as well as a link so you may order the readings if you choose.
- To send you free articles.
We search widely for articles of interest on the subjects covered by our courses. When we find one that is especially interesting and compelling, we’ll send it to you if we can arrange with the publisher to do so.
- To collect your feedback on courses and professors.
We work hard to stay in touch with you. Through e-mail surveys, you vote for the courses you want us to make, rate the quality of our courses, tell us what improvements to make to our courses and services, and tell us which professors we should choose to make The Great Courses. The professors who teach The Great Courses were chosen based on the votes of more than 15,000 customers who have evaluated audition lectures.
- To notify you of special offers.
Each catalogue and newsletter includes courses that are on sale. We also notify customers via e-mail when courses are on sale. We also make buying simple via e-mail. If you see courses that interest you, simply click on the links to our website, where you can find out more.
If you’d prefer not to receive these email benefits, please click on the unsubscribe link in the emails.
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