Every course you purchase at The Great Courses comes with our Lifetime Satisfaction Guarantee.

If you are not completely satisfied with your purchase for any reason, simply return it to us, and we will issue an exchange or a full refund for the price of the course, including postage and packing.

Also, if a disc ever breaks, warps, or gets damaged, we’ll replace it, as long as the course is in print, free.

Most publishers do not guarantee that you will be satisfied with their books or recordings. But we do. We guarantee your satisfaction for a lifetime because we want you to be our customer for a lifetime of learning.

This guarantee, which we have honored every day since we opened our doors in 1990, not only protects your investment in learning. The guarantee also compels us to produce great courses; otherwise, we’d go out of business.

One customer published his view of our guarantee, which is reproduced below:

	To understand how powerful [The Great Courses lifetime satisfaction guarantee] is, keep in mind what this company sells. These aren’t little audio tapes with 30 minutes of fluff, they’re HUGE, in-depth, taped lectures from some of the best minds in the country. When I saw the guarantee, I was sold. Where’s my credit card? But there’s another reason for the guarantee—ethics. Thomas Rollins, [founder] of The Great Courses, said his company values clients so much, he simply doesn’t want them to have any product they don’t absolutely love. In our lively phone conversation, he said, ”We call our lectures The Great Courses and if we don’t deliver great courses, we don’t deserve the money.” Wow! Most people think of customer loyalty as customers being loyal to a business. But how about a business being loyal to customers? —Dean Rieck, Direct Marketing magazine

If you have questions about our guarantee, please contact us via one of the methods below.

E-mail: custserv@greatcourses.co.uk

Phone: 0800 298 9796
Office hours: 9 a.m. to midnight Monday through Friday, and 9 a.m. to 10 p.m. Saturday and Sunday. After hours, an automated voice mail system is available.

Fax: 0800 298 0300